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What Our Legal Terms Mean for Your Account

Every account on 365pkt operates under a defined legal framework — covering eligibility, permitted use, jurisdiction limits and how your account data is handled.

Jurisdiction-dependent accessAccount eligibility conditionsJazzCash, Easypaisa, Raast payment termsData handling and retention policyUser rights and contact process
365pkt What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about how our legal terms apply to your account — including eligibility, payment disputes involving JazzCash, Easypaisa or Raast, or a request to access or delete your personal data — our support team handles these through the channels below. Provide your registered account email and a clear description of the issue so we can route it correctly.

Account Support Chat Raise a legal or policy query directly from your account dashboard. Use the support chat icon and select the Legal or Account category to flag it correctly.
Email Policy Desk Send detailed legal requests — data access, account disputes or payment correction queries — to our policy desk via the contact email listed in your account settings.
In-App Complaint Form For formal complaints, use the complaint form inside the app. Submit your registered mobile number, the transaction reference and a brief description of the issue.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data is stored with SSL encryption and is accessible only through verified login — the same OTP-based flow used when you log in from a new device. We keep transaction records, including JazzCash, Easypaisa and Raast payment logs, for as long as required by our operating obligations. You can request a copy of the data we hold on you, ask us to correct inaccurate records or request deletion where no legal retention obligation applies — all through the contact paths listed above.

Cookie and Tracking Policy

We use session cookies to keep your account active and analytics cookies to understand how the platform performs. You can manage cookie preferences through your browser settings at any time.

Data Retention Practice

Account records are retained for the period required under our operating obligations. Once that period lapses and no dispute is open, you may request deletion through our policy desk.

Account Security Controls

OTP verification is required on every new device login. If you suspect unauthorised access, lock your account immediately from the security section inside account settings.

Requesting Changes to Your Record

To correct account details or update the mobile number linked to your JazzCash or Easypaisa wallet, submit a verified request through support chat with your account ID attached.

Common Legal and Policy Questions

These are the questions we hear most often about account eligibility, data rights and how our terms interact with local payment methods like Raast and Easypaisa. If your question is not covered here, contact us through the policy desk.

Access depends on local law and the eligible region you are in. We do not confirm legality for individual locations — check your own legal position before opening an account.

Yes. Submit a data access request through the support chat or policy desk email, including your registered account ID. We will respond within the timeframe set out in our privacy terms.

Accounts identified as operating from a restricted region may be suspended. Any pending transactions, including Raast or JazzCash withdrawals, will be reviewed before release.

Raise the dispute through the in-app complaint form. Include the transaction reference, the payment method — JazzCash, Easypaisa or Raast — and the date. Our team will review within the stated response window.

Our terms govern the account side. Each payment provider — Easypaisa, JazzCash, Raast — also applies its own terms to the transfer. Both sets of terms apply simultaneously to any funded transaction.

Material changes are sent as an in-account notification. Continued use after that notification is treated as acceptance. The current version is always the one published on this page.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.